Privacy Policy
Last reviewed: April 3, 2025
Your Data Privacy Matters
At MedPharm, we are committed to protecting your personal data and respecting your privacy. Whether you are a customer, a partner, or simply browsing our website, we take the responsibility of handling your information seriously. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
If you have any questions about this Privacy Policy, please contact us at:
Who We Are
MedPharm Ltd is the data controller responsible for processing your personal information.
- Company Name: MedPharm Ltd
- Company Number: 03783386
- Registered Address: Unit 3, Chancellor Court, 50 Occam Road, Surrey Research Park, Guildford, Surrey, GU2 7AB, United Kingdom
What Information We Collect and Why
We only collect data that is relevant and necessary to provide our services, enhance your experience, and maintain secure operations.
| Data Type | How We Collect It | Why We Collect It |
|---|---|---|
| Full name, email, company name, job title | When you contact us, submit a form, exchange business cards, or engage with us on LinkedIn or at industry events. | For communication, business development, and service delivery. |
| Company bank/payment details | Only when you provide them for invoicing and payment purposes. | To fulfill our contractual obligations, issue payments, or process refunds. |
| Website usage data | Via cookies and analytics tools (e.g., Google Analytics). | To enhance your experience and improve website content and performance. |
| Marketing interactions | When you engage with our marketing emails (open/click behavior). | To optimize communication and tailor updates to your interests. |
| Survey or contest responses | When you choose to participate in surveys or competitions. | To improve our services and notify you of results. |
All personal information is securely stored in our CRM system (Salesforce), with access limited to authorized MedPharm personnel.
How We Use Your Personal Data
We use your data for the following purposes:
- To fulfill contracts (e.g., processing payments, delivering services)
- To communicate effectively (project updates, service-related correspondence)
- To improve our website through usage analytics
- To send marketing communications, if you’ve opted in
- To assess survey feedback or contest participation
You can unsubscribe from our marketing emails at any time using the link in the email or by contacting us at [email protected].
How Long We Keep Your Data
We retain personal data only for as long as necessary to carry out the activities described above or to comply with legal and regulatory requirements. We regularly review the data we hold and securely delete what is no longer needed.
Transfer of Your Data Outside the EEA
If we transfer your data outside the European Economic Area (EEA)—for example, to our U.S. operations—we ensure that appropriate safeguards are in place, including Standard Contractual Clauses, to maintain the same level of data protection.
Your Rights
Under the GDPR, you have the right to:
- Be informed about how your personal data is used
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure or restrict processing (in certain situations)
- Opt out of direct marketing
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact:
Marketing Communications
We may send you updates about MedPharm services, news, or upcoming events. You can opt out of these communications at any time:
- By clicking “Unsubscribe” in any email
- By contacting us directly at [email protected]
Cookies & Website Tracking
We use cookies and similar technologies to enhance website functionality, monitor usage, and personalize content. You can manage your preferences through your browser settings or opt out of marketing-based tracking by clicking here. To learn more, please visit our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated directly; otherwise, please revisit this page periodically for the latest version.
Contact Us
We welcome your questions, feedback, or concerns regarding privacy. You can reach us at:
Compliance Team – MedPharm Ltd
Unit 1, 50 Occam Rd
Guildford, Surrey
GU2 7AB, UK
